Privacy Policy

1. Introduction

gim999 ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained from users (each, a "User," "you," or "your") of the gim999 website located at https://gim999.cam (the "Platform"). This policy applies to all services offered through the Platform, including sports betting (commonly referred to as bandar bola in Indonesia), live casino games, slot machines, togel (Indonesia's traditional lottery), and all related gambling activities.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this document indicates when the most recent revisions were made. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

2. Information We Collect

We collect several types of information from and about Users of the Platform, including:

2.1 Personal Identification Information

When you register for an account on gim999, we collect the following personal information:

• Full Legal Name: As it appears on your government-issued identification document.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: For account verification, communications, and password recovery.
• Phone Number: For account security, two-factor authentication, and customer support.
• Residential Address: To confirm your legal residency in Indonesia.
• Gender: Optional demographic information for service personalization.

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, we may request:

• A scan or photograph of your Indonesian KTP (national identity card), passport, or driver's license;
• A recent utility bill or bank statement showing your residential address;
• Proof of payment method ownership (bank account statement showing your name);
• Selfie photographs holding your identification document for additional verification.

These documents are encrypted and stored securely. Access is restricted to authorized compliance personnel only.

2.3 Financial Information

We collect financial transaction data related to deposits and withdrawals, including:

• Bank account numbers and names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and other Indonesian banks);
• E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja);
• Transaction amounts, dates, and reference numbers;
• Deposit and withdrawal history.

We do not store full credit card or debit card numbers. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance.

2.4 Gameplay and Betting Data

To provide our services and ensure fair play, we collect and store:

• Bet history, including stake amounts, odds, and outcomes;
• Game play session records (time stamps, game types, session duration);
• Winnings and losses over time;
• Bonus claims and wagering progress;
• Chat messages in live casino games and customer support interactions.

2.5 Technical and Usage Data

When you access the Platform, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution;
• IP Address: Your internet protocol address, which may be used to determine your geographic location;
• Cookies and Tracking Technologies: Session IDs, authentication tokens, and preference settings (see Section 8 for details);
• Log Files: Access times, pages viewed, links clicked, referring URLs, and browsing behavior;
• Geolocation Data: To verify you are physically located within Indonesia when accessing our services.

3. How We Use Your Information

gim999 uses the collected information for the following purposes:

• Account Creation and Management: To register your account, authenticate your identity, and manage your user profile.
• Transaction Processing: To process deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR).
• Regulatory Compliance: To comply with KYC, AML, and responsible gaming regulations under Indonesian law and international standards.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorized access.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat, email, or phone.
• Service Improvement: To analyze user behavior, identify technical issues, and improve Platform performance and user experience.
• Marketing and Communications: To send promotional offers, bonuses, newsletters, and updates about new games and features (you may opt out at any time).
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling, enabling us to offer support tools such as deposit limits, time-outs, and self-exclusion.
• Legal Obligations: To comply with court orders, subpoenas, legal proceedings, and requests from government authorities.

4. How We Share Your Information

gim999 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: Banks and e-wallet providers that facilitate deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: KYC/AML compliance providers that verify your identity documents.
• Cloud Hosting Providers: Secure servers that store our databases and user data.
• Customer Support Tools: Live chat software and helpdesk platforms.
• Marketing Services: Email delivery platforms and analytics tools (only if you have opted in to marketing communications).

All third-party service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

4.2 Game Providers

Your gameplay data (bet amounts, game outcomes, session duration) is shared with our licensed game providers, including Evolution Gaming, Ezugi, Pragmatic Play, NetErt, and Microgaming. This data is necessary to deliver game content and verify fair play through their Random Number Generator (RNG) systems.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, and courts if:

• Required by law, regulation, or legal process (e.g., subpoena, court order);
• Necessary to investigate or prevent fraud, money laundering, or other illegal activity;
• Required to protect the rights, property, or safety of gim999, our Users, or the public.

4.4 Business Transfers

In the event that gim999 is acquired by or merged with another company, or if we sell or transfer a portion of our business assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

gim999 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by online banking platforms.
• Secure Data Centers: Our servers are hosted in certified data centers with 24/7 physical security, redundant power supplies, and fire suppression systems.
• Access Controls: Personal data is accessible only to authorized employees and contractors who need it to perform their job functions. All personnel are bound by confidentiality agreements.
• Two-Factor Authentication (2FA): We offer optional 2FA for account login and withdrawals to add an extra layer of security.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Data Minimization: We collect and retain only the information necessary to provide our services and comply with legal obligations.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your information at your own risk. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal information.

6. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with our services. After account closure, we retain certain data for the following periods:

Data Category	Retention Period	Reason
Account Information	7 years	Legal and regulatory compliance (AML/KYC)
Transaction Records	7 years	Financial auditing and tax purposes
KYC Documents	7 years	Regulatory requirements
Gameplay History	5 years	Dispute resolution and responsible gaming monitoring
Marketing Preferences	Until withdrawal of consent	Respect for opt-out requests
Support Chat Logs	3 years	Quality assurance and dispute resolution

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As a User of gim999, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Correction: If any information we hold is inaccurate or incomplete, you may request that we correct or update it. You can also update certain information directly through your account settings.
• Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements. Note that certain data (transaction records, KYC documents) must be retained for regulatory compliance.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your personal data in certain circumstances, such as during a dispute resolution process.
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a portable format.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting customer support.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days. Please note that we may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

gim999 uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences and recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, secure transactions, and session management.
• Performance Cookies: Collect anonymous data about how Users interact with the Platform, such as page load times and error messages. This helps us identify and fix technical issues.
• Functional Cookies: Remember your preferences and settings, such as language selection, currency display, and favorite games.
• Advertising Cookies: Track your browsing activity to deliver personalized advertisements and promotional offers (only if you have opted in to marketing communications).

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of the Platform. To learn more about cookie management, visit your browser's help section or visit www.allaboutcookies.org (external resource).

9. Third-Party Links

The Platform may contain links to third-party websites, such as payment processors, game providers, and social media platforms. gim999 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit. This Privacy Policy applies only to information collected by gim999 through the Platform.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia, including countries where our service providers operate data centers. These countries may have data protection laws that differ from Indonesian law. However, we ensure that all international data transfers are subject to appropriate safeguards, including:

• Standard contractual clauses approved by data protection authorities;
• Data processing agreements with third-party service providers;
• Compliance with international data protection standards (GDPR, CCPA where applicable).

11. Children's Privacy

The Platform is intended for adults aged 21 years and older. gim999 does not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and close the associated account. If you believe a minor has provided personal information to us, please contact us at [email protected].

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

Email: [email protected]
Live Chat: Available 24/7 on the Platform
Response Time: We aim to respond to all privacy inquiries within 48 hours.

We are committed to resolving privacy concerns in a timely and transparent manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the Indonesian data protection authority or a relevant supervisory body in your jurisdiction.

By using the gim999 Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.